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GCX-SCR Exam Prep, GCX-SCR Exam Reviews

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The Platform Genesys Cloud CX: Scripting Certification GCX-SCR Exam credential makes it simple to renew your skills and knowledge to keep up with the latest trends. The Platform Genesys Cloud CX: Scripting Certification GCX-SCR exam certification is a worthwhile, internationally accepted industry credential. You can become a recognized specialist in addition to learning new technological needs and honing your abilities.

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Genesys GCX-SCR Exam Reviews - Valid GCX-SCR Exam Topics

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 4	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Genesys Cloud CX: Scripting Certification Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello (Outbound.RrstName
B. Hello {{Outbound.OrstName}}
C. Hello {Outbound.EirstName>
D. Hello [Outbound.EirstName]

Answer: B

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

NEW QUESTION # 39
Which components are bound together to add a scheduled callback option to your script?

A. Date/Time Input and Button
B. Date/Time and Input
C. Text and Button
D. Contact List form and Button

Answer: A

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

NEW QUESTION # 40
Select the default page name which the editor automatically adds when you create a new script.

A. Start Page
B. Home Page
C. Script Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 41
Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Workforce Management
B. Automatic Call Distribution
C. Human Capital Management
D. Quality Management

Answer: C

Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX

NEW QUESTION # 42
A number plan determines how many and which digits are necessary for call routing.

A. False
B. True

Answer: B

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.

NEW QUESTION # 43
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GCX-SCR Exam Prep, GCX-SCR Exam Reviews

Genesys GCX-SCR Exam Reviews - Valid GCX-SCR Exam Topics

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Genesys Cloud CX: Scripting Certification Sample Questions (Q38-Q43):

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Ray Adams Ray Adams

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GCX-SCR Exam Prep, GCX-SCR Exam Reviews

Genesys GCX-SCR Exam Reviews - Valid GCX-SCR Exam Topics

Genesys GCX-SCR Exam Syllabus Topics:

Genesys Cloud CX: Scripting Certification Sample Questions (Q38-Q43):